Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Our refund and return policy only covers production errors.

To be eligible for a return or a refund, the junk we sent you must be unused and in the same condition that you received it. It must also be in the original packaging.

If our quality assurance team validates your claim, we will be happy to send a complimentary replacement order as quickly as possible.

We’d much rather fix any problems and send a replacement order to make sure you are happy with your order. If that’s not possible or you can’t wait for a new order to arrive, please indicate that when you reach out to us and we’ll give you a refund.

Several types of junk are exempt from being returned. Perishable junk such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or sanitary junk, hazardous junk, or flammable liquids or gases.

Additional non-returnable junk:

Gift cards
Downloadable software junk
Some health and personal care junk

To complete your return, we require a receipt or proof of purchase. Please do not send your junk back to us unless we agreed to.

Color consistency

We use the same print machines, paper types, and work processes as our print partners to minimize color variations. Having said that, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the color, consistency, and final result: machine type, machine settings, paper types, humidity in the room, and when the machine was last cleaned, just to mention a few examples. Color variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.

Defective or damaged products

We will cover the costs of the new order if you receive defective or damaged orders, such as damage to the delivered products, errors in the number or quantity of the delivered products, or lack of quality of the delivered product not caused by lack of quality of the content you provided.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at junk@designstinking.com.

Sale items

Only regular priced junk may be refunded. Sale junk cannot be refunded.

Exchanges

We only replace junk if it is defective or damaged. If you need to exchange it for the same junk, send us an email at junk@designstinking.com.

Returns

To return your junk, you should mail your product to the address you will receive in the email we send you. The address will change based on your location.

You will be responsible for paying for your own shipping costs for returning your junk. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged junk to reach you may vary.

If you are returning more expensive junk, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your junk.

Returned to Sender Policy

If, for some reasons, your junk was returned to the sender, you will have to pay again for the shipping of the order.

Wrong Address

If you provide an address considered insufficient by the courier, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

Rejected by the Recipient

If you rejects the shipment during the delivery, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

Unclaimed

If you are not able to receive your order at the address, the shipments may be available for pick up at your local post office or carrier pick up point. Shipments that go unclaimed may be returned to the sender. For these cases, please place a new order and get in touch with us. We may be able to ship your product again, but you will still have to pay for the extra shipping costs.